Accertify, Inc. (“Accertify”) provides a hosted software data management tool that enables merchants to process and manage data associated with their consumer transactions. Accertify also provides other related offerings to its merchant clients. In connection with providing its services, Accertify receives personally identifiable information (“personal information”) from its merchant clients about a variety of online and offline consumer transactions (“transaction data”). This policy sets forth Accertify’s general privacy and security practices with respect to this personal information. While this policy sets forth Accertify's general privacy and security practices, specific requirements are governed by its contractual arrangements with merchant clients. In the event of a conflict between this policy and a merchant contract, the merchant contract prevails.
This policy does not describe how personal information may be used by merchant clients who collect such information directly from consumers. Consumers should review the privacy policies of the business entities with which they directly share their data to learn about such entities’ privacy practices.
For information about Accertify’s privacy and security practices relating to visits to the Accertify website, please review the Accertify Website Privacy Statement.
Nature of the data received
Accertify receives transaction data from its merchant clients, which generally are merchants selling goods or services on the Internet and in other card-not-present scenarios. Accertify does not conduct or fulfill consumer transactions, and, except as otherwise disclosed, Accertify does not receive personal information directly from consumers. Rather, Accertify processes transaction data that consumers have provided to Accertify’s merchant clients.
Transaction data may relate to the purchase and sale of goods or services, website registration, chargeback requests, unauthorized use of a credit card or other form of payment, payment requests or other events relating to a merchant client’s website, property, or resources. This transaction data may include personal information, including but not limited to, a consumer’s name, billing address, telephone number(s), email address, and credit card number or other payment information.
The determination of which data elements a merchant client should provide to Accertify is made by the merchant client in consultation with Accertify personnel. Accertify only accepts data elements from merchant clients if the data are rationally related to the performance of the applicable service that a merchant client purchases from us. In general, Accertify does not accept data from merchants prior to execution of a definitive services agreement. Accertify advises merchant clients not to send data to Accertify outside of the hosted software.
Use of the data received
Accertify processes personal information to help its merchant clients prevent fraud related to card-not-present purchases, online scams, and policy abuse; address other transaction data management challenges; manage chargebacks, and obtain payment gateway services. Accertify may also process personal information received from its merchant clients to develop and provide other similar types of services to its merchant clients. For purposes of providing these services, Accertify retains records of commercial transactions and other interactions between Accertify’s merchant clients and individual consumers, which may contain personal information provided by a consumer in completing a transaction. Additional data elements may be added to the transaction record, through the use of third-party data services if those data services are elected by merchant clients.
The period for which personal information is retained is determined by the contract between Accertify and each individual merchant client and may vary based on the type of Accertify service, but it is generally one to two years. However, specific elements of a transaction (such as an email address or phone number), believed to have been used in a fraudulent manner will be retained for longer periods consistent with Accertify’s agreements with its individual merchant clients. Consumers should contact the business entities with which they directly share their data to learn how long their transaction data may be retained. Accertify has put in place mechanisms to protect the accuracy and integrity of personal information.
In addition, subject to its agreements with merchant clients, Accertify may apply statistical analytics to aggregate data received from merchant clients, in order to identify patterns or anomalies that are useful in predicting the likelihood of fraud in any given transaction.
In certain cases, when agreed to by our merchant clients, Accertify may transfer transaction data from merchants to our corporate affiliates.
Disclosures to third parties
Accertify shares transaction data with third parties only in the following limited circumstances: (1) personal information may be accessible to third-party service providers processing data on behalf of Accertify; however, any such service providers are required by contract to implement privacy and security safeguards consistent with this policy; (2) personal information may be disclosed to third parties as directed by the merchant client that sent the information to Accertify, including to third-party services used to validate data elements; (3) records may be accessed by law enforcement and other third parties using proper judicial means, such as a subpoena; and (4) personal information may be provided to a third party to the extent Accertify enters into a transaction for the acquisition of all or substantially all of Accertify’s assets.
In addition, as part of one or more of Accertify’s discrete service offerings, elements of data may be retained and accessed in a limited manner by other clients of Accertify solely for the purpose of validating a consumer’s identity (specifically, to validate elements of data independently collected by such client) and only as directed by the merchant client that sent the information to Accertify.
U.S. – European Union (EU) and U.S. – Switzerland Safe Harbor Frameworks
Accertify participates in the Safe Harbor Programs administered by the U.S. Department of Commerce (the “Department”) for the transfer of personal information from the European Union (“EU”) or Switzerland to the United States.
For more information about the Safe Harbor Principles, please visit the U.S. Department of Commerce’s website at http://export.gov/safeharbor/.
Accertify has implemented internal mechanisms to verify ongoing adherence to this policy. We periodically verify that this policy remains accurate, comprehensive for its intended purpose, and is accessible in accordance with applicable law. Accertify is subject to the jurisdiction of the Federal Trade Commission.
Contact for Questions.
Any questions about the accuracy, use, processing or storage of data received by Accertify should be directed to Legal@accertify.com.
Privacy Complaints by European Union (EU) or Swiss Citizens.
E-mail: Legal@accertify.com (identify "Privacy Compliance" in subject line)
Mailing address: Legal/Privacy Compliance
1075 W. Hawthorn Dr.
Itasca, Illinois, 60143 USA
Telephone: +1 (630) 735-4400 (ask for Legal/Privacy Compliance)
Accertify has further committed to refer unresolved privacy complaints under the US-EU and U.S.-Swiss Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU Safe Harbor, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by Accertify, please visit the BBB EU Safe Harbor web site at www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.
Effective date: September 6, 2012