Viator increased chargeback win rates by 11%

Viator increased chargeback win rates by 11%

Case Study

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To reduce fraud and improve chargeback win rates, companies must ensure that transactions are legitimate. 

Viator had a small fraud team and needed a solution with enough flexibility for the team to easily make adjustments to accommodate changing market and fraud requirements. They also needed a solution with machine learning and the ability to leverage community data to identify fraud without impacting customer experience.

Viator worked with Accertify’s Professional Services team to implement an effective scoring process and to get them up-and-running quickly.

Viator saw quick and significant results by leveraging the Accertify Professional Services team’s expertise to understand their new fraud strategy. The company has seen a 90% increase in chargeback win rates and a 75% reduction in fraud since Accertify solutions were implemented.